Consultancy Services

Within the deployment of an integrated information system it is critical to ensure the understanding of user requirements and business processes before the actual implementation starts.

TEKNOTERA provides consultancy services to assure a project definition in line with user requirements and any applicable legal or regulatory framework.

Our consultancy services include the following:

  • Comprehensive understanding on the legal and regulatory applicable frameworks.
  • Analysis of existing Standard Operating Procedures (SOP).
  • User requirements definition.
  • Proposals for business process re-engineering or streamlining procedures.
  • Design of infrastructure requirements taking into account current needs and future scalability.
  • Definition of project costs estimation to support budgetary planning.

Our goal is to provide our customers with a clear envisioning of the solutions they require based on the problems they face and in accordance with their strategic planning for short, medium and long terms.

Project Management

TEKNOTERA approach and methodology for the management and organization of projects are focused on giving special attention to the following key considerations: organization, administration, coordination, reporting, acceptance and documentation.

The use of sound processes and methodologies for project management provides the basis of a successful project. Following are the main objectives of a sound project management strategy:

  • Ensure that the project includes all the works required to complete the project successfully
  • Keep the project on schedule and within budget
  • Coordinate the various interrelated processes of the project
  • Ensure the most effective use of the people involved in the project
  • Promote effective communication between the project team members and the customer
  • Monitor quality of outputs and acceptance certificates completion
  • Manage project change requests
  • Manage and control project risks
  • Monitor and report project progress and status
  • Documentation

Quality Assurance

Quality Assurance (QA) is mandatory in the implementation guidelines for complex system integration projects. Therefore, TEKNOTERA plans and covers all aspects to ensure that an optimal quality level is achieved during the whole project.

This Quality Assurance program covers the following activities the project:

  • Hardware and system software installation and configuration
  • Network installation
  • Application software development
  • Training
  • Documentation

This continuous auditing program will assure the highest quality standard levels for each stage of the project.

ICT Infrastructure Implementation

In today’s complex world of information systems, a solid approach for infrastructure deployment is imperative. Such an approach helps ensure that infrastructure implementations are consistent with business objectives, and can be effectively utilized once the technology has been deployed.

A number of principles determine the basis in evaluating and planning the ICT infrastructures of our customers. These principles are chosen based on the demand of the implemented ICT services, namely:

  • High traffic and data storage volume;
  • Need to protect confidentiality and data integrity; and
  • Software applications with relatively high level of sophistication

The principles are as follows:

  • Scalability, attained by foreseeing the expandability of means in terms of storage capacity, memory, number of users, etc.
  • Security, attained by providing facilities for preventing, detecting and eliminating the threats to the integrity, confidentiality and availability of data.
  • Availability, attained by multiplying the critical components, where damage to such components will cause interruption of the main services.
  • Manageability, attained by providing facilities of management, namely, monitoring and control of the infrastructures in an integrated fashion.
  • Serviceability, attained by choosing the seasoned technology in the industry and having reliable technical support by vendor.

TEKNOTERA provides services for the following:

  • Supply, installation and configuration of Data Processing Centers (servers, load balancers, Storage Area Network, bandwidth managers, firewalls, etc.)
  • Supply, installation and configuration of Local Area Network (structured cabling, switches, wireless access points, etc.)
  • Supply, installation and configuration of personal computers and peripherals (PCs, laptops, printers, scanners, etc.)
  • Supply, installation and configuration of supporting equipment (UPS, Genset, etc.)

As system integrators, in TEKNOTERA we adapt the scope and brands of our supplies to our customers’ needs and requirements, being familiar with most of the world-class manufacturers for hardware, communications equipment, operating systems, etc.

Software Development

The software applications are the core of any information system. Every ICT component in an integral project is indeed designed and incorporated with a high degree of impact or dependency on the software applications:

  • The hardware infrastructure is designed to ensure that the software applications operate with best performance, availability, security and recovery capabilities.
  • The network architecture is designed to ensure good communication platform and facilities for the users to operate and interact with the software applications.
  • Many of the implementation plans and processes have the software applications as main target
  • Training is normally targeting software application administrators and users at all levels.
  • Socialization of ICT aims at ensuring the acceptance and utilization of the software applications as one of the main objectives.

Creating a software application requires more than just writing code. It is critical to ensure the understanding of user requirements and business processes before the design and development starts.

TEKNOTERA’s approach for the development of software applications keeps the following main considerations in mind:

  • In line with customers’ organization and function
  • Suitable to users’ requirements
  • Very easy-to-use and simple maintenance
  • Content management-oriented system
  • Use of open-source technologies
  • Full user involvement since earliest stages
  • Technology transfer approach
  • Development based on standard methodology and System Development Life Cycle (SDLC): Analysis, Design, Development, Installation, Startup and Maintenance
  • Iterative implementation (through progressive User Acceptance Tests)

Our development methodology follows the standard System Development Life Cycle (SDLC) which can be summarized in the following steps:

In TEKNOTERA we keep researching in order to apply the latest technologies available to build a solid development platform which include many open source components, avoiding high-cost dependencies in the future.

Training

Human Resources are a key factor for the full operation, performance and sustainability of an integrated large-scale ICT system.

In TEKNOTERA we include comprehensive training programs in our projects aimed at ensuring the required knowledge transfer at all levels:

  • Managers
  • Users
  • Technical Staff

In this sense, we cooperate with certified local companies to conduct the technical training such as:

  • Use of PCs and Office Tools
  • Programming
  • System Administration
  • Database Administration
  • Troubleshooting
  • Web Administration
  • Others as required

We also perform the training for the customized software applications developed within our projects, in which we personalize the content according to the user profile and provide complete documentation.

Computer Based Training (CBT) is also included in our training programs as an element to enable self-learning or online help.

Maintenance of IT Systems

Maintenance and technical support are required after the implementation of large-scale computerization projects to endure a smooth guided run and future sustainability of the information system.

Our Projects usually include a period of 24 months of maintenance and technical support during which we perform activities for preventive and corrective maintenance of the deployed system, including the following:

  • Dedicated team
  • Call Center
  • Onsite support
  • Online support

The preventive maintenance program includes the following activities:

  • Servers and Data Processing Center
  • Networking
  • Security administration
  • Database layer
  • Software applications maintenance

Our technical support teams work under the following principles:

  • Providing accurate feedback
  • Rapid responses
  • Positive attitudes in solving project-related issues
  • No “per-incident” limits
  • Customers rate the priority of support issues
  • Use multiple medium of service such as real-time voice, email, fax and web
  • Experienced support analysts
  • Web-based incident submission and tracking through an Issue Management System
  • Proactive support notifications

In order to ensure efficiency and effectiveness in the delivery of Technical Support services, TEKNOTERA shall provide it at three different levels:

  • Level 1 – Diagnostic Support
  • Level 2 – Advanced Technical Support
  • Level 3 – Engineering Level Support

By this way, TEKNOTERA support methodology ensures that issues are addressed once, in an efficient and effective way, routed and escalated to the appropriate expert when needed.

Web Page Design and Implementation

We create a corporate image, delivering your contents to the web, including the design, implementation and maintenance.